FAQ
We’ve grouped the questions by categories to make it easier for you to find the answers you’re looking for. If you don’t see an answer to your question, please contact us
BUYING
Where can I purchase Herman Miller products?
When service is as important to you as the sale, visit one of our website or warehouse for help with designing, planning, and installing your purchase. When you want to purchase authentic designs direct from the source for your home or small office please visit our shop page. If you’re looking for a convenient way to buy products for your home or small office, visit our warehouse or website.
Can I purchase Herman Miller products outside of the USA?
Yes. Our subsidiary, Office Design, operates retail stores in Mexico City and Toronto and all over. In addition, Office Design sells and ships Herman Miller products to Canada from its online store. In China and Japan, you can shop online for Herman Miller products. And, Office Design offers shipping on all Herman Miller Products.
Where can I sit in a Herman Miller chair and get a feel for how it fits me?
Many of our Dealers and Retailers carry a selection of chairs you can try out. The chairs each location has on hand varies, so please contact them in advance to make sure they have what you’re interested in trying.
How can I get a textile sample?
You can request samples from the authorized Dealer or Retailer you are working with or plan to work with. Typically, once they order the sample, you can expect to receive it within two to three business days.
ASSEMBLY
Where can I find assembly instructions for Herman Miller products?
We provide assembly instructions for many of our most popular products, including chairs, desks, tables, and accessories. If you need instructions for workstations or systems products, contact us right away for assistance. As a reference, we do provide a lookup resource with assembly instructions for these workstation and systems products.
MAINTAINING
How do you suggest I maintain my Herman Miller product?
Contact us for mare details on how to maintain your Herman Miller product.
WARRANTY AND SERVICE
How can I find out about the warranty for my Herman Miller product?
This warranty document outlines the coverages and policies for your Herman Miller product.
What can I do if I don’t know whether my product is covered under warranty?
Get in touch with our customer service through any of the listed contacts. They will determine if your product is covered under warranty and will coordinate the replacement or repair. one nearest you.
REPAIRING
How do I get my Herman Miller product repaired and what information do I need?
For warranty repairs, you’ll need to provide information from the manufacturing label (product number, FO number, manufacture date), along with a description of the issue and a photograph of it.
Labels are typically affixed to the underside of a chair’s seat or under the surface of a table. Since labels evolve over time, we’ve provided several examples here to show where you can find the necessary information on the label.
Once you have the required information related to your issue, contact us to coordinate any service or repairs needed.
What do I do if I need to request a repair for my Herman Miller product but it doesn’t have a manufacturing label?
If you still have the receipt or payment receipt from the original purchase, you can identify the Dealer or Retailer where you bought your product. Contact us, and we will verify warranty coverage and will coordinate the repair or replacement.
What if I’ve moved and need service for my Herman Miller product?
Contact us to verify warranty coverage and coordinate repair or replacement.
What can I do about a Herman Miller product I bought from a reseller that wasn’t authorized and now the product needs to be repaired?
You will need to contact the reseller directly, who can perhaps make the repair for you. Because Herman Miller cannot guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Herman Miller’s warranty. Buying from an authorized Herman Miller reseller gives you two advantages. First is authenticity. If the product comes from an authorized reseller, you can be certain it’s the real thing. Second is warranty. Herman Miller and its authorized resellers stand behind every Herman Miller product and have the ability to make repairs, if needed.
How can I purchase replacement parts for my Herman Miller product?
You can buy some replacement parts from our website or contact us for the parts you need. These include chair casters, Aeron Chair armpads, and Aeron Chair back support options.
Where can I get parts or service for my Herman Miller Eames Lounge Chair and/or Ottoman?
Please contact us to order replacement parts or coordinate a service repair for your Eames Lounge Chair and/or Ottoman. The services available can vary based on product condition.
Where do I get service if my Retailer or Dealer are no longer Authorized Resellers?
Please contact us and we will be happy to help you with your warranty request.
AUTHENTICITY
How do I know if my Herman Miller product is authentic? What is its value?
If you can see one of these Herman Miller logomarks on your product, you know it’s authentic:
All our classic designs come with a certificate of authenticity. In addition, some have a medallion attached to certify their authenticity.
Your product may also have a label attached to it. For a chair, this is often on the underside of the seat. The manufacturing label identifies it as a Herman Miller product.
As to the value of your product, many of our customers have found these resources helpful for determining the authenticity and value of older Herman Miller products.